INFORMATION

• All patients are required to provide contact details; full name, address, telephone, email and credit/debit card details to secure an appointment

• All clients will undergo and complete a full medical history form at their first appointment as a necessity to underpin whether they are suitable for any treatments in the clinic

• All clients will undergo a full cosmetic history at their first appointment as a necessity to underpin whether they are suitable for any treatments in the clinic 

• All information held in relation to a patient will be confidential and protected in accordance with the Data Protection legislation

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APPOINTMENTS

• Skincare and Facial Aesthetics Consultations have a fee. This fee will be excluded from your total bill if you decide to go ahead with treatment or purchase, or be deducted from your total bill should you come back for treatment at a later date

• Patients are required to provide a minimum of 48 hours possible should they wish to cancel or reschedule their appointment

• If you do not attend a booked appointment and fail to advise us in advance, the initial consultation fee will be deemed non-refundable

• Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections

• Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections

• Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-4weeks, no additional treatment or ‘top up’ is provided once the review period of 2-4 weeks has passed

• New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, treatment may not be provided on the first visit

• The Doctor reserves the right to refuse treatment if at the time of consultation, the patient is thought to be unsuitable, or it is not in their best interests to proceed

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CHILDREN

• We do not treat children or young adults under the age of 18

• Please do not bring children to the clinic unless they are old enough to be left unsupervised

• Children will not be allowed to accompany you into the treatment rooms

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PAYMENT

• Consultations: the fee is redeemable against treatment or purchase

• You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken

• Payment is taken, in full at the time of treatment

• The clinic accepts cash, or major debit and credit cards

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REFUNDS

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of:

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• Consultation and assessment

• Provision of information and advice

• Safe treatment with evidence-based products

• Follow up appointments and aftercare advice and support as appropriate

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Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

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FEEDBACK​

• As part of our continual growth and improvement of services we would like to hear your views on what you think we do well and where we can make improvements

• You may submit feedback verbally, via phone or email alternatively you will be sent an email regarding the improving of our services feedback form

• Feedback information that you have provided is treated as confidential and managed according to privacy obligations

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COMPLAINTS

• If you have a concern or wish to make a compliant please advise us as soon as possible. An appointment will be made for you to be seen. It may be possible to discuss over the phone, or by email, if your concern is not related to a treatment outcome. If your concern is related to a treatment outcome, we need to see you in order to assess and document the medical record. A copy of our Complaints Policy & Procedure is available on request

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